order form:

Complete the form below to order your custom popup tent cover and/or sides panels.

Custom Popup Accessories FAQ

Once I submit an order, how long does the whole process take?

Once an order is submitted, please allow 24-48 hours for us to contact you about your order. We must review your design and estimate the necessary production time. 

The design process may take 7-10 days depending on how many revisions you ask of our Creative Team. Fewer revisions or simpler concepts will expedite this process.

Production may take 7-10 days depending on the order quantity. 

Once the cover and/or side panels are made, they will be inspected, and then shipped. Please allow for shipping to take 4-5 days, depending on the destination in relation to our facilities. The day the carrier (FedEx, UPS, USPS) receives the package does not count as a shipping day. 

How do I pay for my order?

Once you approve your design and order details, you will receive separate emails from Kalowan – your Purchase Order and a link to pay your deposit (approximately 50%).

The deposit must be paid before production can begin.

Upon receiving your order, you receive an email to pay your balance due.

How do I change or cancel my order?

Please email info@kalowan.com or your account manager as soon as possible to make any changes or cancel the order. Requests made outside of 48 hours cannot be guaranteed.

When will I receive my order?

Please allow 4-5 days for the carrier to ship your order. You will receive a tracking number when we confirm the carrier is in possession of your order. 

We often opt for the cost-effective shipping method, as opposed to the fastest. Please inform us immediately if you require expedited shipping.

Do you offer Free Shipping?

Free shipping is available for orders of $2000 or more when shipped to one destination.