order form:

Complete the form below to order your embroidered Classic Dad Hat(s)

Custom Embroidered Hats FAQ

Once I submit an order, how long does the whole process take?

Once an order is submitted, it takes 24-48 hours to confirm the order. This is to ensure we have all of the information necessary to complete your jersey(s) and estimate the necessary production time. If any information is missing, you will be contacted by phone or email.

Production may take 10-14 days depending on the order quantity and inventory of selected colors. 

Once the hat(s) is made, it will be inspected, and then shipped. Please allow for shipping to take 2-4 days, depending on the destination in relation to our facility. The day the carrier (FedEx, UPS, USPS) receives the package does not count as a shipping day. 

How do I pay for my order?

Once your order is accepted, you will receive TWO emails from Kalowan: 

   1) a purchase order confirmation, and 

   2) an invoice to pay for your order.

A payment must be made before production can begin.

How do I change or cancel my order?

Please email info@kalowan.com within 48 hours of placing your order to make any changes or cancel the order. Requests outside of 48 hours cannot be guaranteed.

When will I receive my order?

Please allow 2-4 days for the carrier to ship your order. You will receive a tracking number when we confirm the carrier is in possession of your order.

Do you offer Free Shipping?

Free shipping is available for orders of $500 or more when shipped to one destination.